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Cancellations / Returns / Exchanges / Discrepancies / Warranty
Order Cancellation Fee
An order for the purchase of Product(s) is considered "placed" once the Buyer has submitted the order, credit card or PayPal information is provided, and the card or PayPal account is charged for the Products. Any termination of the order after such time is considered a cancelled order, whether or not Product has shipped and is subject to $9.95 or 5% Cancellation Fee, whichever is greater. Order Return/Exchange Policy A 15% Product Return/Exchange Fee applies to all items returned within 21 days from date of shipment. Returns require a Sportbike Lites issued RMA number for return (see Return Authorization below). Buyer shall return all Products at Buyer's expense, insured and via a carrier that such delivery is track-able. Any missing parts, manuals, or packaging material shall be deducted from the refund in addition to the Product Return Fee. Sportbike Lites will NOT accept returns or exchanges of merchandise that shows signs of having been installed, used, mounted, scratched, assembled, or defaced. Items for return must be packaged in manner as to prevent damage during return. Any original shipping charges paid by Sportbike Lites including orders shipped with "Free Shipping" will be deducted from any refund. Shipping charges will be applied to all exchanged items regardless of the value of the items (No free shipping on exchanges). **Projector Kits with Halos and/or Demon Eyes are built to order and are subject to a 30% restocking fee. Refused Delivery Delivery of the Products shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Product(s) whenever they are tendered for delivery.
Should Buyer refuse the delivery of Products or otherwise be unavailable to accept delivery of Products, resulting in Products being returned to Seller, there will be a $14.00 Refused Package Fee along with a 15% Product Return Fee (stated above).
Return Authorization RETURNED PRODUCTS WILL NOT BE ACCEPTED WITHOUT A SPORTBIKE LITES ISSUED RMA# CLEARLY MARKED ON THE OUTSIDE OF PACKAGE! RMA#'s are valid for 15 days from date issued. After 15 days from date of issue, product cannot be returned. To obtain an RMA# (Return Merchandise Authorization Number) you must call 954-341-6640 and speak with a Sales Associate. Please have your original Invoice (order) number when you call. All returns must be authorized by Sportbike Lites within 21 days from date of original shipment. Refunds are for the cost of the Product only. All returns must be issued an RMA# before any returns or exchanges can be made. RMA#'s can be obtained by contacting Sportbike Lites at 954-341-6640. Please have your order or invoice number when you call. Sportbike Lites shipping department will not accept any returns without this number. RMA# must be clearly written on the outside of the returning package. The RMA# does not imply a replacement or refund, but only that the merchandise will be inspected based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. Refunds are for the cost of the product only. A photo copy of your order showing the order/invoice number must accompany your return along with a written explanation of return and a contact phone number where you can be reached. Returned items must be shipped to: Sportbike Lites 3973 NW 126th Ave Coral Springs, FL 33065 It is the responsibility of the customer/installer to verify the correctness of size, application, and product condition before installation. Sportbike Lites is not responsible for installation or removal fees for Products requiring warranty repair or replacement. All approved refunds will be paid by either Sportbike Lites corporate check, Credit Card account credit, PayPal account credit, or Sportbike Lites account credit, to be determined by Sportbike Lites. Any Product(s) that have been returned damaged and deemed as an unacceptable return, are subject to our actual shipping cost to return item back to Buyer. If Product is considered an unacceptable return, Buyer has 10 days to arrange return shipping. After 10 days, abandon Product will be disposed of. Special Order or Clearance Items No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. No returns on items marked "Clearance". Order Discrepancies or Shortages Order discrepancies must be reported to Sportbike Lites at 954-341-6640 within 7 days of receipt of order. Failure to report within this time will result in ineligibility for remedy. Incorrect Delivery Address Orders received with incorrect, misspelled, or undeliverable addresses are subject to a $14.00 Package Intercept or Address Correction charge. Warranty Seller warrants that the Product(s) will correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability, or condition of the Products, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Products for the Buyer’s purpose. No warranty whatsoever will be valid if the defect was caused by customer or installer abuse, negligence, and/or mishandling. All merchandise sold by Sportbike Lites is only subject to manufacturer’s warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. The customer will be responsible for shipping and handling fees. No labor or inconvenience fee may be included in any claims. Sportbike Lites is not responsible for installation or removal fees for products requiring warranty repair or replacement Limited Warranty - Warrants that Products sold by Sportbike Lites, if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of one (1) year from the date of purchase, unless otherwise noted. Many products are covered under manufacturer's warranty as stated within the manufacturer's paperwork supplied with the item(s). Some items may contain longer manufacturer warranties. Customer is responsible for all return shipping charges. Warranty Claims No warranties will be accepted or honored without a copy of your original receipt. Defective items must be returned for inspection so we can determine if item can be repaired or needs replacement prior to Sportbike Lites sending out a replacement item. Any other return conditions are subject to our Return Item Fee (see Return/Exchange Policy above). Warranty claim items are subject to "Return Authorization" policy details above. Please include a written explanation and a contact phone number where we may be able to reach you along with your return. Customer will be responsible for shipping fees both ways. Please note, if the item is tested and found NOT to be defective, the customer will be charged a $14.99 fee to inspect and re-ship the item; we encourage you to work with us to trouble-shoot any problem you may be having before sending an item back. Warranty Processing & Return Shipping is at customer expense. You will be notified via email that your repaired/replacement warranty item is ready to ship. This email will instruct you on how to make payment for return shipping. Items not paid for after 30 days will be disposed of and warranty claim will be void. Return Service Label Within 10 days of shipment, for Products found to be defective, incorrect item, and/or needing repair or replacement, Sportbike Lites will email you an RS (Return Services) label for return of the item. At that time we will determine if the Product will be repaired or replaced by Sportbike Lites or if further assistance from the manufacturer will be required. If after 7 days you have not returned the item with the RS tag your warranty claim will be void. Sportbike Lites will make every attempt to repair and return within 24 hours but in some cases item(s) may need to be sent to Manufacturer for repair/replacement. This policy is null and void if items have been installed. |